Cancellation and Refund Policy

Last updated: 25 July 2026

This policy explains how cancellations, returns and refunds are handled for purchases made through DealAnew, operated by Eden Fragrance Sdn. Bhd.

1. Order cancellation

You may request cancellation before an order has been processed or shipped. Once an order has entered processing or has been handed to the courier, cancellation may no longer be possible.

Cancellation requests are not guaranteed and are subject to the current order status.

2. Return period

Eligible return requests must be submitted within 7 calendar days after delivery.

3. Return eligibility

To qualify for a return, the product must be unused, unopened, undamaged and returned in its original packaging with all seals, labels, accessories and free gifts included.

Proof of purchase and the order number are required.

4. Non-returnable items

Products may not be returned where they have been opened, used, damaged after delivery, altered, personalised or are unsuitable for return for hygiene or safety reasons.

Clearance items, promotional gifts and products marked as non-returnable may also be excluded unless they are defective or incorrectly supplied.

5. Damaged, defective or incorrect products

Contact us promptly if an item arrives damaged, defective, incomplete or different from what was ordered.

We may ask for photographs, video, packaging images, courier labels and other supporting information before approving the request.

6. Return shipping

Where the return is caused by our error or an approved defective product, we will provide return instructions and may cover reasonable return delivery costs.

For change-of-mind returns, the customer is responsible for return delivery costs and ensuring that the item reaches us safely.

7. Inspection

Returned products will be inspected after receipt. Approval or rejection of the refund will be communicated after inspection.

8. Refund method

Approved refunds will normally be returned to the original payment method. Where this is not possible, another suitable refund method may be arranged.

9. Refund processing time

We aim to process approved refunds within 7 to 14 business days. Banks and payment providers may require additional time before the refunded amount appears in the customer account.

10. Delivery charges

Original delivery charges are generally non-refundable unless the return results from our error, a defective product or another reason required by applicable law.

11. Referral discounts and commissions

If an order is cancelled, refunded, disputed or found to be invalid, related referral discounts and commissions may be cancelled, reversed or deducted from the relevant wallet balance.

12. Exchanges

Exchanges are subject to product availability. Where an exchange is unavailable, an approved refund may be offered instead.

13. How to request a cancellation or refund

Contact Eden Fragrance Sdn. Bhd. through the contact information shown on DealAnew. Include your order number, full name, reason for the request and any supporting photographs or documents.