Shipping Policy

Last updated: 25 July 2026

This Shipping Policy explains how orders placed through DealAnew, operated by Eden Fragrance Sdn. Bhd., are processed and delivered.

1. Delivery area

We currently deliver within Malaysia to serviceable addresses supported by our courier partners.

2. Order processing

Orders are normally processed after successful payment confirmation. Processing usually takes 1 to 3 business days, excluding public holidays and exceptional periods.

3. Estimated delivery time

Estimated delivery within Peninsular Malaysia is generally 2 to 5 business days after dispatch.

Delivery to Sabah, Sarawak and remote areas may take approximately 5 to 10 business days after dispatch.

These times are estimates and are not guaranteed.

4. Shipping charges

Shipping charges are calculated based on the delivery location, courier service, parcel size and weight. The applicable shipping amount will be displayed before payment.

5. Tracking information

Where tracking is available, the tracking number will be recorded after dispatch and may be provided through the website, email or another available communication channel.

6. Delivery address

Customers must provide a complete and accurate delivery address, postcode, phone number and recipient name.

We are not responsible for delays or failed delivery caused by incorrect, incomplete or outdated information supplied by the customer.

7. Failed delivery

If delivery is unsuccessful, the courier may attempt redelivery or return the parcel to us.

Additional delivery charges may apply where redelivery is required because the recipient was unavailable or the address information was incorrect.

8. Delays

Delivery may be delayed by weather, public holidays, high order volume, courier disruption, road conditions, remote locations, customs procedures or events outside our reasonable control.

9. Damaged or missing parcel

Contact us as soon as possible if a parcel arrives damaged, appears opened, contains missing items or has not arrived within a reasonable period after the estimated delivery date.

Keep all packaging, courier labels and products until the matter has been reviewed.

10. Risk and ownership

Risk in the products passes to the customer upon successful delivery to the address provided. Ownership passes after full payment has been received.

11. Changes to this policy

We may update this Shipping Policy when necessary. The latest version will be published on this page with the revised date.

12. Contact

For delivery questions, contact Eden Fragrance Sdn. Bhd. through the contact information shown on DealAnew and include your order number.