Shipping & delivery
Delivery within Malaysia. Key information at a glance.
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Your postcode determines the delivery zone. Estimated business-day delivery windows and the final shipping charge are shown before payment.
Shipping policy
Orders placed through DealAnew, operated by Eden Fragrance Sdn. Bhd., are processed and delivered under the policy below. Select a topic for details.
01Delivery area
We currently deliver within Malaysia to serviceable addresses supported by our courier partners.
02Order processing
Orders are processed after successful payment confirmation. Your delivery estimate is shown during checkout for your delivery postcode.
03Estimated delivery time
Your delivery estimate is shown at checkout based on your delivery postcode.
04Shipping charges
The applicable delivery zone and final shipping charge are shown before payment.
05Tracking information
Where tracking is available, the tracking number will be recorded after dispatch and may be provided through the website, email or another available communication channel.
06Delivery address
Customers must provide a complete and accurate delivery address, postcode, phone number and recipient name.
We are not responsible for delays or failed delivery caused by incorrect, incomplete or outdated information supplied by the customer.
07Failed delivery
If delivery is unsuccessful, the courier may attempt redelivery or return the parcel to us.
Additional delivery charges may apply where redelivery is required because the recipient was unavailable or the address information was incorrect.
08Delays
Delivery may be delayed by weather, public holidays, high order volume, courier disruption, road conditions, remote locations, customs procedures or events outside our reasonable control.
09Damaged or missing parcel
Contact us as soon as possible if a parcel arrives damaged, appears opened, contains missing items or has not arrived within a reasonable period after the estimated delivery date.
Keep all packaging, courier labels and products until the matter has been reviewed.
10Risk and ownership
Risk in the products passes to the customer upon successful delivery to the address provided. Ownership passes after full payment has been received.
11Changes to this policy
We may update this Shipping Policy when necessary. The latest version will be published on this page with the revised date.
12Contact
For delivery questions, contact Eden Fragrance Sdn. Bhd. through the contact information shown on DealAnew and include your order number.